DineFlow
Modernizing the Culinary Experience through Smart Digital Operations
A boutique restaurant group was running front-of-house and kitchen ops on paper tickets and legacy POS hardware, causing order errors and delays during peak hours.
Built an end-to-end digital ecosystem — mobile POS, kitchen display system, and online ordering — all synchronised in real time via Firebase.
Our Process
Shadowed staff across two restaurant locations during peak service to identify bottlenecks in ordering, kitchen communication, and payment workflows.
Designed a dual-portal system in Figma — a staff-facing mobile POS optimised for speed under pressure and a customer-facing ordering interface.
Built iOS and Android apps in React Native with offline-first architecture, ensuring orders queue locally and sync the moment connectivity resumes.
Developed a real-time kitchen display system using Firebase live listeners, replacing paper tickets with instant digital order routing by station.
Provided on-site support during the first live service, monitored Firebase error rates in real time, and resolved edge cases before the night was out.
Built With
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